Job Description

Job description The systems administrator position will work under the supervision of our third party IT administrator, a leading provider of IT services and consulting for small to medium-sized businesses. Location: San Francisco - On-site presence at our office in the Financial District. Position Summary: We are in search of a dedicated Systems Administrator with expertise in maintaining and optimizing Information Systems. This is an on-site, full-time role, where the successful candidate will be pivotal in ensuring smooth IT operations, assisting with upgrades, and supporting executive management’s IT needs at their homes. Primary Responsibilities:

• Offer primary IT support across applications including, but not limited to, MS Office, Office 365, Outlook, Apple Mail, VPN clients, Active Directory, JIRA, Teams Phones, and Veeam backups.
• Deliver IT network services and exemplary customer support to both internal and external users.
• Maintain and update a log of incidents, job tickets, and maintenance tasks using our help desk tools.
• Conduct daily system inspections to proactively address potential malfunctions.
• Stay informed about the latest developments in IT and tech trends.
• Oversee the documentation of network conditions and requirements.
• Promptly respond to end-user requests via phone, email, or chat, addressing a range of IT concerns.
• Utilize our internal database to troubleshoot and resolve issues, ensuring user comprehension for future prevention.
• Escalate complex problems to relevant teams or levels for efficient resolution.
• Execute software installations or upgrades, profile setups, and password resets when required.
• Adhere to and exceed service level standards for responsiveness and quality.
• Undertake additional responsibilities as deemed necessary.

Qualifications:

• Bachelor's Degree Required
• Minimum of 6 years in IT support roles.
• Proficiency in Windows OS and Microsoft Office applications.
• Familiarity with Macintosh platforms.
• Demonstrated excellence in procedural and process-oriented documentation.
• Effective communication skills, catering to both technical and non-technical audiences.
• Stellar customer service and interpersonal acumen.
• Organized with a knack for prioritizing a midst multiple tasks.
• Zeal for continuous learning and professional development.
• Team-oriented mindset; experience collaborating with remote team members is a plus.
• Familiarity with diverse IT hardware and their functionalities.
• Physical capability to lift and transport items up to 50 pounds; proficiency in cable management.
• Must be able to commute from a reasonable distance to our San Francisco office five days per week.

Join Us: If you're a proactive individual, eager to contribute to a dynamic IT environment, we'd love to hear from you. Dive into the heart of San Francisco's financial hub and grow with us. Apply today!

Job Tags

Full time,

Similar Jobs