Job Description

Omni Nashville Hotel Housekeeping Manager

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel apply today!

To manage, direct, and coordinate all functions of the Housekeeping department. To maintain impeccable levels of cleanliness and upkeep. To ensure cost controls are in place. To support a positive work environment for all associates.

Responsibilities

• Maintains standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability to execute all Omni Hotels facility standards and guidelines.
• To ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies, and record all data pertaining to the Housekeeping department.
• To effectively monitor the preventative maintenance program throughout the hotel.
• To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Constantly monitor and control all labor cost for the Housekeeping department, achieving targeted payroll.
• Monitoring of hiring, disciplining, development, promotions, and terminations to insure positive associate relations.
• To maintain Housekeeping turnover to an acceptable level.
• To maintain close coordination, communication, and interaction with front desk, to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas interior and exterior are at peak operative levels.
• Directly control the issuance and retrieval of associate uniforms.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within prescribed time limits.
• Inspect and tour all public areas, and VIP rooms daily.
• Monitor guest's complaints accordingly and take corrective action when necessary.
• Maintain and administer monthly linen inventories, responsible for action plans to address shrinkage.
• Assist with budget process as required by Director of Rooms.
• Monitor all Housekeeping inventories to ensure adequate supplies are available, complete analysis of amenity consumption.
• Knowledge of hotel facilities and events.
• Always comply with Omni standards & regulations to encourage safe & efficient hotel operations.

Qualifications

• 3-years of Housekeeping management experience in hospitality preferably in a larger hotel operation.
• Prior Director of Housekeeping leadership experience required.
• Previous experience in large 4-diamond convention hotel strongly preferred.
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Exceptional guest service skills.
• Able to set priorities for the Housekeeping department and provide feedback to others that enhances performance.
• Strong organizational skills with strong attention to detail, and the ability to multi-task and provide guest follow up in a fast-paced environment.
• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
• Must be highly service-oriented and a team player.
• Be able to make quick decisions and possess good judgment.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms and hands.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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