Job Description
Hotel:
Hot Springs Embassy SuitesAtrium SPIRIT - where teamwork, passion and appreciation ignite service excellence
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
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Join our team at the Hot Springs Embassy Suites as we seek a detail-oriented and inspiring Director of Housekeeping to oversee our housekeeping department. Our property features 246 suites and 8,000 sq. ft. of flexible meeting space. Located in the charming city of Hot Springs, Arkansas-famous for its natural thermal springs, historic bathhouses, and rich cultural heritage-our hotel offers a unique opportunity to deliver exceptional hospitality in a one-of-a-kind setting.
As Director of Housekeeping, you will play a key role in ensuring a flawless guest experience through the highest standards of cleanliness, efficiency, and service. We are looking for a leader with a passion for quality, a commitment to team development, and a drive to uphold brand and Atrium standards across all touchpoints.
If you're ready to elevate cleanliness, inspire your team, and create welcoming spaces that guests remember, we invite you to be part of our dynamic and dedicated team at Hot Springs Embassy Suites.
Salary Range: $50,000- $55,000
Bonus Eligible
The Director, Housekeeping I will be tasked with the following duties, responsibilities, and assignments:
Ensure financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives;
Create a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise;
Training and educating Associates regarding brand standards and Cleanliness Assured;
Manage the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline;
Provide services to guests in an efficient and timely manner by coordinating with other departments and peers;
Recommend changes that could improve service and increase operational efficiency;
Perform and/or assist with cleaning duties as necessary;
Maintain records and daily reports of operations;
Maintain an accurate record of lost and found items;
Practice hotel emergency procedures to include fire, life, and safety;
Monitor property condition, cleanliness, and quality of product and service throughout hotel;
Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions;
Support other departments as needed based on business demands; and
Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
3+ years of experience in Hotel Management
Preferred Prior Experience:
Experience in Housekeeping Management
Required Technology:
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Experience with hotel information systems
Required Physical:
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of scheduled shift
Required Other:
Flexible to working days, early mornings, evenings, nights weekends, holidays, and special events
Excellent verbal and written communication skills
Preferred Other:
Bi-Lingual
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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