What You’ll Get to Do The Customer Service Representative is focused on processing customer orders, providing product and delivery information, and supporting internal teams to ensure customer satisfaction. This role reports to the Customer Service Manager. This role is perfect for an individual who is detail-oriented, collaborative, and customer-focused. A vital member of the Customer Service Team, this is an opportunity to build a career with an industry leader. Job responsibilities include: Maintain broad knowledge of clients, products, and services of the organization. Accurately process phoned, faxed, and emailed quotes and orders. Document customer interactions and transactions. Communicate with customers to determine expected delivery dates and times. Answer incoming calls and direct them to the appropriate departments. What We Are Looking For A minimum of 1 year of previous customer service experience. Strong organizational and listening skills. Ability to work independently and prioritize tasks to meet deadlines. Comfortable working in a fast-paced, team environment. Computer experience and accuracy in numeric typing. What OBE Offers You Benefits that benefit you – industry competitive benefits at the lowest cost to the employee Work-life balance – PTO and holidays, including floating holidays you can choose Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses Training – We will equip you with the knowledge and skills you need to succeed OBE is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click this link. Oldcastle BuildingEnvelope is an E-Verify Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Oldcastle BuildingEnvelope
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